Question 1

How long will it take to receive my order?

Accepted Answer

Great Question!  Due to overwhelming demand after our nationally televised debut on "Breaking Par", if you put your pre-order in today, your TOTEMS are expected to be delivered in 6 to 8 weeks! We'll keep you updated on the progress, and notify you once your tees are ready to ship!Please keep in mind there is a limit of 2 orders per golfer, due to the demand.

Question 2

How can I track my order?

Accepted Answer

You can track your order here! https://www.totemtee.com/#chatty-trackingPs. if you don't see anything yet, don't worry, that just means your TOTEMS are still being manufactured.Check back, and rest assured we'll update you once they're on the move!

Question 3

Do you ship internationally?

Accepted Answer

Great Question!The answer is, not yet.Although we have plans to expand internationally, right now TOTEM tees are only available in the US.That being said, if you are an international Distributor, or International Clearing House contact us at international@totemtee.com, we'd love to talk to you about working together to bring TOTEM tees to the rest of the world.

Question 4

I haven't got my order yet, can I check the status?

Accepted Answer

Well first let's try tracking it one more time. https://www.totemtee.com/#chatty-trackingAlso please keep in mind, due to the overwhelming demand after launching the TOTEM on "Breaking Par", delivery might be taking a little longer than we were hoping for.But please rest assured we are working night and day to get your order to you as quickly as we can!Thank you so much for your order, and thank you for your continued patience!

Question 5

I'm ready to buy

Accepted Answer

Great! Click here to lock in your pre-order now!

Question 6

Let's do it!

Accepted Answer

Great! Click here to lock in your pre-order now!

Question 7

I'm ready to order!

Accepted Answer

Niiice! Click here to lock in your pre-order now!

Question 8

Let's rock!

Accepted Answer

Great! Click here to lock in your pre-order now!

Question 9

Why 6-8 weeks to receive my TOTEMS

Accepted Answer

Great Question! Due to overwhelming demand after our nationally televised launch on "Breaking Par", we are completely sold out!  But, if you put your pre-order in today, your TOTEMS are expected to be delivered in 6 to 8 weeks!We'll keep you updated on the progress, and notify you once your tees are ready to ship!We're working hard to get them to you a quickly as we possibly can!Thank you again for your order and your patience.Please keep in mind there is a limit of 2 orders per golfer, due to the demand.

Question 10

Where is the best place to check on the status of my pre-order?

Accepted Answer

Great question!The answer is right here with me!You can also follow us on instagram and TikTok, where we'll be posting manufacturing and shipping updates in real time for all the pre-orders!@totemgolftee

Question 11

When will TOTEMs be available internationally?

Accepted Answer

Right now, the TOTEM is only available in the United States. However we are actively working on plans to bring the TOTEM to the rest of the world.If you are an international Distributor, or International Clearing House, we'd love to talk to you about working together.

Question 12

When will TOTEM tees be available outside the US?

Accepted Answer

Great Question!As of this moment, we do not have a set date for the TOTEMS international roll out.  But rest assured we are working on facilitating international distribution as we speak. That being said, if you are an international Distributor, or International Clearing House, we'd love to talk to you about working together to bring TOTEM tees to the rest of the world.

Question 13

When will TOTEMS be available globally?

Accepted Answer

Right now, TOTEM tees are only available in the United States. However we are actively working on plans to bring the TOTEM to the rest of the world.If you are an international Distributor, or International Clearing House, we'd love to talk to you about working together.

Question 14

I'm from outside the US, why won't the system let me complete my purchase?

Accepted Answer

Right now, TOTEM tees are only available in the United States. However we are actively working on plans to bring the TOTEM to the rest of the world.If you are from a country outside of the United States, for right now, you will not be able to complete your purchase of TOTEM tees. We apologize for this inconvenience.  Please follow us on instagram and TikTok, for real time updates on international TOTEM sales. @totemgolfteeIf you are an international Distributor, or International Clearing House, we'd love to talk to you about working together to help us roll the TOTEM out internationally.

Question 15

What's your return policy?

Accepted Answer

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase, and Return Authorization number (RA Number). To start a return, you can contact us at returns@totemtee.com. Please note that returns will need to be sent to the following address: 28920 Avenue Penn Unit 103, Valencia CA 91355If your return is accepted, we’ll give you a Return Authorization number, send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. You can always contact us for any return question at returns@totemtee.com. Damages and issues Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.Exceptions / non-returnable items Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. Unfortunately, we cannot accept returns on sale items or gift cards.Exchanges The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.European Union 14 day cooling off period Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.Refunds We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at returns@totemtee.com.

Question 16

What is your cancellation policy?

Accepted Answer

Some items in our store may be offered to you as a subscription, a pre-order or try before you buy. This cancellation policy lays out how you can change or cancel these kinds of purchases. SubscriptionsWhen you purchase a subscription you'll receive repeat deliveries. These are based on the subscription duration and frequency that you select. Your payment details will be stored securely and you'll be charged for each of these deliveries, unless you choose to pay in advance. Some subscriptions may auto-renew at the end of their duration. If you don't want to renew a subscription you can cancel it. If you want to cancel or change your subscription, you can do it at any time. Your order confirmation emails have links to your order. You can manage your subscription from there. See our returns policy for more details on returns and refunds. Pre-ordersWhen you purchase a pre-order, you are buying an out-of-stock or soon-to-be-available product not yet in inventory. We may collect no payment, a full payment, or a partial deposit at checkout, and store your payment method, then fulfill and charge the full or remaining payment at a future date. You can cancel a partially paid pre-order order that has not yet been fulfilled. If the order has been fulfilled, then you can't cancel the order, but you can request a full or partial refund. See our returns policy for more details on returns and refunds. Try before you buyWhen you purchase a try before you buy item, we authorize your payment method before fulfilling the order. You will have a certain amount of time to decide if you want to keep the item. Once the time period has passed, if you have not returned the item, we will charge your payment method for the full amount.

Question 17

Were you guys on Breaking Par?

Accepted Answer

Yes! We launched the TOTEM on Breaking Par and we'll be forever grateful to Ryan and Breaking Par team for introducing the TOTEM to the world!Due to overwhelming demand, with Breaking Par being the #1 lifestyle golf show in America, we are currently sold out.But good news! We’re taking pre-orders and can deliver your TOTEM 5-pack in 6 - 8 weeks. ( Limit 2 orders per golfer )We'll keep you updated on the progress, and notify you once your tees are ready to ship!Please keep in mind there is a limit of 2 orders per golfer, due to the demand.

Question 18

When will the TOTEM be available in countries outside the US?

Accepted Answer

Right now, the TOTEM is only available in the United States. However we are actively working on plans to bring the TOTEM to the rest of the world.If you are an international Distributor, or International Clearing House, we'd love to talk to you about working together.

Question 19

How do I get a TOTEM into the ground?

Accepted Answer

Slide the insertion tool all the way into the Driver TOTEM. (Reserve the shorter Omni TOTEMS for your irons, hybrids, and fairway metals.)Push/gently twist the TOTEM into the ground about 1/2 an inch. Then remover the insertion tool and adjust to your desired height.Remove the insertion tool and place the ball on the TOTEM

Question 20

What happens if my TOTEMS get flattened or crushed?

Accepted Answer

Keep calm and have faith in your insertion tool!TOTEMS are extremely resilient!Simply slide the in tool into the flattened or twisted TOTEM to return it to its original shape!

Question 21

Can I use a TOTEM more than once?

Accepted Answer

Yes!  TOTEMS are designed to be more than once!  If a TOTEM gets bent or crushed, just use the insertion tool to straighten it out!

Question 22

What happens if a TOTEM gets wet?

Accepted Answer

TOTEMS are designed to come apart once they start to get wet. It's part of what makes them better for the environment.You'll probably get at least two uses out of one Driver TOTEM, maybe a little more if you use the Insertion tool to remove the TOTEM from the ground.One pack of TOTEMS should get you through at least one round.

Question 23

What if the ground is really hard?

Accepted Answer

No problem!If the ground is hard, simply twist your hand back and forth while firmly pushing down.

Question 24

Are TOTEMS durable?

Accepted Answer

Yes!TOTEMS are designed to be more than once!If a TOTEM gets bent or crushed, just use the insertion tool to straighten it out!But remember, once it gets wet, it's engineered to start to come apart, which is why it's better for the environment.

Question 25

What are the shorter TOTEMS for?

Accepted Answer

The shorter TOTEMS, or "Omni" TOTEMS as we like to call them, are for your par 3 holes, where you're using your irons, hybrids or fairway metals.Gone are the days of looking for a broken tee to tee up on shorter holes.  Just slide the Omni TOTEM onto the shorter mandril on the insertion too and you're ready to rock!

Question 26

How do I adjust the height of the TOTEM?

Accepted Answer

Great Question!We've found that it's easier to push the TOTEM a little deeper into the ground that you think you need to, so that when you remove the tool, it's easier pull it up a bit to fine tune it to the height that's right for you.If you find the height is too high, then slide the insertion tool back into the TOTEM while it's in the ground, and push it down a bit deeper, instead of trying to push the TOTEM into the ground without the tool.

Question 27

What's the orange plastic thing for?

Accepted Answer

Great Question!The orange plastic thing what we call the insertion tool, which is proprietary to the TOTEM, and essential for inserting the TOTEM into the ground.That's why we give you one in every bag!The long mandril on the insertion tool is for your Driver TOTEMS, and the shorter Mandril for your Omni TOTEMS, which you'll use on your par 3 holes.

Question 28

What's that red plastic thing for?

Accepted Answer

Great Question!The red plastic thing what we call the insertion tool, which is proprietary to the TOTEM, and essential for inserting the TOTEM into the ground.That's why we give you one in every bag!The long mandril on the insertion tool is for your Driver TOTEMS, and the shorter Mandril for your Omni TOTEMS, which you'll use on your par 3 holes.Ps. In production, we decided to make the insertion tool bright orange like the orange sun in the TOTEM logo, so it will be easy to find if you drop it during your round.  Fun fact! The red insertion tools are collectors items that were only used for the TOTEM photo shoot.  There are only about 12 in existence.

Question 29

How do I use these things?

Accepted Answer

Slide the insertion tool all the way into the Driver TOTEM. (Reserve the shorter Omni TOTEMS for your irons, hybrids, and fairway metals.)Push/gently twist the TOTEM into the ground about 1/2 an inch. Then remover the insertion tool and adjust to your desired height.Remove the insertion tool and place the ball on the TOTEM

Question 30

How many TOTEMS are in each bag?

Accepted Answer

1 pack of TOTEMS includes: 14 Driver TOTEMS, 6 Omni TOTEMS (for irons, hybrids, and fairway metals), and 1 reusable insertion tool.Click here to pre-order now, and you'll get 5 packs of TOTEMS for only 24.95!!!(30% off the retail price for a limited time!!)

Question 31

My order was blocked and I wasn't able to complete my transaction?

Accepted Answer

First of all we apologize for the inconvenience.If your order was blocked, or you were not able to complete your transaction, more than likely it is because we have not rolled TOTEM tees out internationally yet, and we are only selling the TOTEM in the US at the present moment. But please rest assured that we are working diligently on bringing the TOTEM to the rest of the world, and we'll keep you posted on instagram and TikTok with updates.@totemgolftee

Question 32

How does the TOTEM increase my distance and accuracy?

Accepted Answer

The TOTEM was designed as a piece of equipment, not just something to lift the ball off of the ground. The TOTEM allows for the compression and reformation of the golf ball at impact without adversely affecting the spin rate, the way all other tees do.The TOTEM also absorbs less energy from the golf ball at impact than any other tee, resulting in legendary distance and unparalleled accuracy. If your club face is a little open or closed at impact, the TOTEM is not going to magnify those launch errors the way all other tees do.Bottom line, the TOTEM is the most forgiving tee ever created, and you're going to wind up in the fairway more often.

Question 33

Why should I choose the TOTEM instead of wood?

Accepted Answer

That's the billion dollar question isn't it?Here's the answer!The TOTEM will optimize whatever Driver, irons, hybrids or fairway metals you choose to play with. The TOTEM allows for the compression and reformation of the golf ball at impact without adversely affecting the spin rate.  The TOTEM also doesn't absorb energy the way other tees do, which allows for a more neutral ball strike, resulting in greater distance and accuracy downrange.Here's how the wood tee, and other solid tees are handicapping you without you even knowing it.obstructing the club head's path, slightly decreasing club head speed and initial ball velocity magnifying launch errors at the moment of impactexaggerating magnified club head deflection on off-center hitscausing significant opening or closing of the club faceThe TOTEM poses no threat to flora or fauna and will also help reduce maintenance costs because it won't damage mower blades the way other tees do.

Question 34

Can the TOTEM help me with my slice?

Accepted Answer

The short answer is yes!The reason why is because the TOTEM doesn't magnify launch errors the way wood tees, and all other solid tees do.To put it simply, the TOTEM is the most forgiving tee ever created. Try it for yourself and share your experience with us on instagram@totemgolftee

Question 35

Why did we create the TOTEM?

Accepted Answer

Why indeed?The short answer is, so you can enjoy the game more!Did you know that the general handicaps of golfers have shown no significant change since they began recording and documenting the statistics for Fairways in Regulation (FIR) and Greens in Regulation (GIR).  Average golfers hit the fairway only 30-45% of the time. Even touring professionals, according to well documented statistics, have plenty of room for improvement, as they only see the fairway from 50% to just under two thirds of the time.We believe that widespread adaptation of the TOTEM will ultimately lower handicaps across the board, by helping you land in the fairway more often, increasing the enjoyment of the game for golfers of all skill levels and abilities.

Question 36

How much farther will I be able to hit the ball?

Accepted Answer

Great Question!The answer is, it all depends on things like, how fast your swing speed is, and whether you have a negative or positive angle of attack, and how open or closed your club face is at impact. All of these things are going to have an effect on where your ball lands up downrange.The TOTEM is engineered to give you the most neutral ball strike a tee can offer. What that means is that the TOTEM is not going to magnify launch errorsas much as a wood tee, or any solid tee. The TOTEM also absorbs less energy than a wood tee when the club face strikes the ball.The TOTEM is the most forgiving tee ever created and it will optimize whatever equipment you are using.

Question 37

What does the TOTEM feel like in play?

Accepted Answer

Great Question!It feels like you're hitting the ball off of thin air!As a matter of fact, many golfers prefer the TOTEM just for that feel alone!

Question 38

What's your instagram?

Accepted Answer

Thanks for asking!We're @totemgolftee on the gram and TikTok!We'd love to hear about your own personal experiences with the TOTEM!

Question 39

What's your gram?

Accepted Answer

Thanks for asking!We're @totemgolftee on the gram and TikTok!We'd love to hear about your own personal experiences with the TOTEM!

Question 40

What's so great about the TOTEM?

Accepted Answer

The TOTEM is the most forgiving tee ever invented.When the club face strikes he ball, for a split second the ball compresses into an egg shape, and then reforms.Because of it's paper construction, the TOTEM doesn't absorb the energy of the ball's compression and reformation nearly as much as all other tees do, which also means it's not negatively effecting the spin rate of the ball as it takes off. These little tiny things that happen at impact, change everything downrange. The TOTEM is an essential piece of equipment, not just something to lift the ball off of the ground when you're teeing up!

Question 41

What's so different about the TOTEM?

Accepted Answer

We started with science and built our from there.  No gimmicks, just science.  Our minimalist paper design forgives launch errors, instead of magnifying them.  The TOTEM also doesn't absorb impact energy the way solid tees do.  The result is legendary distance and unparalleled accuracy, with an unmatched feel, like you’re hitting the ball off of thin air.  Created by golfers, for golfers, to help you enjoy the game more, the TOTEM a true game changer that will optimize every club in your bag

Question 42

Did you know that handicaps have essentially not changed over the years?

Accepted Answer

The general handicaps of golfers have shown no significant change since they began recording and documenting the statistics for Fairways in Regulation (FIR) and Greens in Regulation (GIR).  (FIR) and (GIR) are relatively newly minted statistics that all golfers are extremely interested in. Average golfers hit the fairway only 30-45% of the time. Even touring professionals, according to United States Golf Association (USGA) statistics, have plenty of room for improvement, as they see the fairway from 50% to just under two thirds of the time. We strongly believe that if the TOTEM is widely adopted by golfers worldwide that the general handicaps of golfers will finally start to come down across the board.

Question 43

What was the driving force behind the TOTEM?

Accepted Answer

The simple answer is to grow the game by making it more approachable. The importance of growing the game and providing a legacy to future golfers is paramount and one of the most important directives of our company. Ultimately widespread use of the TOTEM will reduce maintenance costs for golf courses, decrease fixed costs to golf course managers, decrease greens fees, reduce the golfing footprint of golfers worldwide, all while providing a much more effective and accurate acquisition of a golfer’s target.  Our goal is to lower handicaps worldwide, speed up play, save some trees, and provide a deeper more fulfilling enjoyment of our centuries old shared golfing pastime.

Question 44

Is the TOTEM the Holy Grail of golf?

Accepted Answer

Is the TOTEM the Holy Grail of golf?After 15 years of R&D, and all the blood sweat and tears it took to get here, we can confidently say that we truly believe it is.To all you pros out there...Go ahead and hit that power fade at 115 mph, down a degree, and right to left a degree, watch what happens. The TOTEM will help you keep the ball on that intended line instead of curving back to the center line or even over the center line.But don't take our word for it. Put the TOTEM to the test against wood on a TrackMan or Foresight Sports GC Quad coupled up with their FSX Pro, FSX Play or FSX 2020 software. Find those matched pairs, with nearly identical swing speeds, smash factors, and approach angles and then look at the numbers.For the heavy hitters...If you're one of the rare breed that can crank it up to 130 mph plus with consistency. The world is quite literally yours with the TOTEM at your feet. And for the rest of us...The TOTEM is the most forgiving tee ever made. If you're hitting down on the ball several degrees, and coming at if from right to left several degrees like most average golfers, you're going to be amazed, at how the TOTEM is going to help you.At the end of the day it's physics, and the laws of physics are immutable.

Question 45

What do you mean by eco neutral?

Accepted Answer

We came up with the term "eco-neutral" as a creative way to explain the TOTEMS environmental benefits.We liked using the word "neutral" because it also describes what makes the TOTEM special in terms of performance.The TOTEM provides the most neutral ball strike of any golf tee.The TOTEM is made out of recycled paper so it won't harm flora or fauna, helps aerate tee boxes, and it doesn't chip mower blades the way other tees do. The ink and the adhesive that holds the TOTEM together are also water soluble. And most importantly, not one white birch tree which generally take 40-50 years to mature, was sacrificed to make TOTEM tees.

Question 46

What is the TOTEM made of?

Accepted Answer

Great question!The TOTEM is made out of recycled paper, which means that no mature white birch trees had to be sacrificed for you to increase your enjoyment of the game!The ink and the adhesive that holds the TOTEM together are both water soluble, making the TOTEM the most environmentally friendly product in golf.

Question 47

Can the TOTEM help reduce course maintenance costs?

Accepted Answer

Yes!The TOTEM is made from recycled Paper. The ink and the adhesive that holds it together are water soluble, because the TOTEM is made to fall apart once it starts to get wet. Additionally, the TOTEM won't disturb native root grasses, and it actually helps to aerate the tee box when you stick it into the ground.While the TOTEM is essentially invisible to mower blades, any solid tee can cause damage to mower blades over time, by chipping them or misaligning them, which costs the golf course time and money because they have to routinely bring the mowers in for maintenance to sharpen the blades, which requires a specially skilled worker.

Question 48

Does the TOTEM Conform to the Rules of Golf?

Accepted Answer

We get this question all the time.Usually it's phrased like this..."Is this thing legal?"In other words, does the TOTEM meet the specifications outlined by the governing bodies of the sport?Yes!The TOTEM conforms to The Rules of Golf! What that means to you is that the TOTEM can be put into play anywhere in the world at anytime!

Question 49

What does "Conform to the Rules of Golf" mean?

Accepted Answer

Great question!In summary, conforming to the rules of golf means that the equipment meets the established standards and specifications set by the governing bodies to ensure fair play and maintain the integrity of the game.

Question 50

Is the TOTEM legal?

Accepted Answer

Great question! Yes!The TOTEM conforms to The Rules of Golf! In other words, the TOTEM meets the specifications outlined by the governing bodies of the sport?What that means to you is that the TOTEM can be legally put into play anywhere in the world at anytime!

Question 51

Can I play the TOTEM in a USGA or R&A sanctioned event?

Accepted Answer

We get this question all the time.Usually it's phrased like this..."Is this thing legal?"In other words, does the TOTEM meet the specifications outlined by the governing bodies of the sport?Yes!The TOTEM Conforms to The Rules of Golf! What that means to you is that the TOTEM can be put into play anywhere in the world at anytime!

Question 52

Do you guys co-brand the TOTEM

Accepted Answer

Yes!The TOTEM is essentially a mini billboard!We can customize our tees and packaging to match your corporate identity.Just shoot us an email at cobrand@totemtee.com, and someone from our team will get back to you.*plate fees and minimum order quantities apply

Question 53

Do you guys do private label?

Accepted Answer

We don't do private label at the moment, but we are happy to co-brand the TOTEM and it's packaging with you.We can customize our tees and the front of the packaging to match your corporate identity, we just keep our TOTEM logo on the back of the packaging along with the instructions on how to insert the TOTEM into the ground.  Additionally your corporate logo, can be printed on the TOTEMS themselves. Just shoot us an email at cobrand@totemtee.com, and someone from our team will get back to you.*plate fees and minimum order quantities apply

Frequently Asked Questions